Catch quality issues before customers do.

Quality Alerts

Non-conformances, customer complaints, internal defects. Fast containment, structured resolution, trend analysis to prevent recurrence.

Quality Alert: Surface finish out of toleranceIn ProgressDone

Doc No.QA-0031

TypeSurface defect

SeverityHigh

LeaderJ. Taylor

Qty Defective120

CustomerBosch

Problem Description

Brushed aluminum panels showing micro-pitting after anodizing on Line 2.

Stock Hold Actions

Quarantine Batch #AL-2290, #AL-2291. Hold in Zone C4.

Field Actions Management

Expedite replacement panels from Plant B stock.

Whom To Inform

SMS. Mitchell

JTJ. Taylor

LRL. Roberts

Notification sent

Actions0 of 31 of 32 of 33 of 3

Quarantine Batch #AL-2290 and #AL-2291Jun 10SMInspect anodizing bath chemistry parametersJun 11JTRe-process affected panels with corrected settingsJun 12LR

Capture

Contain

Notify

Resolve

Late discovery cost you ten times more

A defect slipped through and reached the customer. The investigation revealed the issue started three shifts ago, but nobody flagged it. Every hour of delayed detection multiplied the cost.

Now containment starts in minutes

TeamGuru activates the moment a quality issue is detected. Containment actions are assigned within minutes, not days. Every issue follows a structured path from detection to verified corrective action, and trend data reveals systemic patterns.

Instant alert notifications

Containment within minutes

Full issue lifecycle tracked

Trends drive prevention

Better together

The Quality Alerts module works on its own, but gets even better connected to the rest of TeamGuru.

Root Cause & Actions

Quality alerts trigger structured root cause analysis with all incident details carried over.

8D Reports

Customer-facing issues generate formal 8D reports ready to share with affected customers.

Partners

Supplier-linked quality issues automatically notify the supplier and initiate joint resolution.

Reports

Open alerts, resolution times, and recurrence rates are included in management reports automatically.

Common questions

Who can raise a quality alert? +

Any user can raise a quality alert. You can also configure alerts to be triggered automatically from inspection results, customer complaint emails, or sensor data.

Can we classify alerts by severity? +

Yes. You define your severity levels (e.g., minor, major, critical, safety) and configure different response workflows and escalation rules for each level.

How quickly are people notified? +

Notifications are sent immediately via email and in-app alerts. For critical issues, you can configure SMS notifications and automatic escalation if the alert is not acknowledged within a defined time window.

Can suppliers see quality alerts related to their products? +

Yes. You can share specific alerts with supplier portal users, giving them visibility into the issue and the ability to contribute to the resolution process.

Does the system track the cost of quality issues? +

Yes. Each alert can include cost fields for scrap, rework, sorting, customer credits, and other quality costs. These aggregate into cost-of-quality reports.

See Quality Alerts in action

Book a personalized demo and see how TeamGuru handles Quality Alerts for teams like yours.